Welcome to The Home – Interiors & Lifestyle. These Terms & Conditions (“Terms”) govern your use of our website, your purchase of products from us, and your interactions with our business, whether online, in-store, or by phone or email.
By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or place an order.
Business information The Home – Interiors & Lifestyle 1801 Avenue Road, Toronto, ON, M5M 3Z3 Phone: (647) 394 3180 Email: info@thehome.ca
Use of our website You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or integrity of the site. You must not:
misuse the website
attempt unauthorized access to any part of the website or related systems
use automated means to scrape or copy site content without permission
submit false, misleading, or fraudulent information
We may restrict or terminate access to the website if we believe it is being misused.
Product information and availability We make reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, finishes, pricing, and availability are accurate. However:
colours and finishes may vary depending on screens, photography, lighting, and natural materials
measurements may vary slightly
product availability may change without notice
some products may be discontinued or temporarily unavailable
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order is placed.
Pricing All prices are listed in the currency shown on the website and are subject to change without notice. Taxes, shipping, delivery, assembly, white-glove service, and other applicable charges may be added at checkout or after quotation, depending on the product and service selected.
If a pricing error occurs, we reserve the right to cancel or refuse the order and refund any amount paid.
Orders Your order is an offer to purchase. We may accept, decline, or cancel an order for reasons including:
product unavailability
pricing or listing errors
suspected fraud or unauthorized activity
inability to verify billing, payment, or shipping details
shipping restrictions or delivery limitations
An email confirmation does not necessarily mean that the order has been finally accepted. An order is considered accepted when we process it and prepare it for fulfillment, sourcing, production, shipment, or pickup.
Custom-made, made-to-order, and special-order items Certain items may be custom-made, made-to-order, special-order, personalized, or finished to a customer’s requested specifications, including but not limited to sofas, sectionals, chairs, tables, cabinetry, and other furniture.
For these items:
all sales are final, except where required by law
changes or cancellations may not be possible once production, procurement, or sourcing has begun
delivery timelines are estimates only unless otherwise confirmed in writing
natural variations in wood, stone, fabric, leather, finish, grain, colour, or hand-crafted details are not considered defects where consistent with the nature of the product
By placing an order for a custom-made, made-to-order, special-order, or personalized item, you acknowledge and accept these conditions.
Payment We accept payment methods made available on our website or in-store. You agree to provide current, complete, and accurate payment and billing information.
We may use third-party payment processors. We do not store full payment card details unless expressly stated and handled through compliant service providers.
Shipping, delivery, and pickup Shipping and delivery options may vary depending on the item and destination. Delivery dates are estimates unless expressly guaranteed in writing.
You are responsible for:
providing accurate delivery information
ensuring safe and reasonable access to the delivery location
being available to receive the order where required
Additional fees may apply for failed delivery attempts, storage, redelivery, restricted access, stairs, remote areas, or other special delivery conditions.
Risk of loss or damage passes to you upon delivery, pickup, or transfer to the carrier, subject to applicable law.
Inspection on delivery You should inspect items promptly upon delivery or pickup. If an item arrives damaged, defective, or incorrect, please notify us as soon as possible and no later than 48 hours after delivery or pickup, with photos and your order details.
Returns, exchanges, and refunds Returns, exchanges, store credit, and refunds are governed by our Refund & Returns Policy, which forms part of these Terms. If there is a conflict between these Terms and our Refund & Returns Policy, the more specific policy will apply to the return issue in question.
Consumer rights Nothing in these Terms is intended to limit or waive any rights you may have under applicable consumer protection law, including any non-waivable rights under Ontario law or other applicable Canadian law.
Intellectual property All content on this website, including text, images, logos, graphics, product selections, layout, and design elements, is owned by or licensed to The Home – Interiors & Lifestyle and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, distribute, modify, or exploit website content without our prior written consent, except for personal, non-commercial use that does not remove or alter any proprietary notices.
Third-party services and links Our website may include links to third-party websites, tools, payment providers, maps, social media platforms, or other services. We are not responsible for third-party content, availability, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
Accounts and submissions If you create an account or submit reviews, comments, photos, or other content, you agree that:
the information you provide is accurate and lawful
you will not submit anything defamatory, unlawful, infringing, abusive, or misleading
we may remove content at our discretion
If you submit content to us, you grant us a non-exclusive, royalty-free right to use, reproduce, and display that content for customer service, marketing, or business purposes, unless otherwise agreed.
Disclaimer To the fullest extent permitted by law, this website and its contents are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that the website will always be free from harmful components.
Except as required by law, we make no warranties, representations, or conditions beyond those expressly stated in these Terms, our policies, or any applicable written agreement.
Limitation of liability To the fullest extent permitted by law, The Home – Interiors & Lifestyle and its owners, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of use, loss of data, or business interruption arising from:
use of or inability to use the website
delays in fulfillment or delivery
product availability issues
third-party services
unauthorized access to data or systems
Where liability cannot be excluded, our liability will be limited to the amount paid for the specific product or service giving rise to the claim, unless applicable law requires otherwise.
Indemnity You agree to indemnify and hold harmless The Home – Interiors & Lifestyle and its owners, employees, agents, and service providers from claims, losses, damages, liabilities, and expenses arising from your misuse of the website, breach of these Terms, or violation of law or third-party rights.
Governing law These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of law principles.
Any dispute arising from these Terms or your dealings with us shall be brought before the courts of Ontario, unless applicable law gives you the right to bring a claim elsewhere.
Changes to these Terms We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated Terms.
Contact us If you have questions about these Terms, please contact:
The Home – Interiors & Lifestyle 1801 Avenue Road, Toronto, ON, M5M 3Z3 Phone: (647) 394 3180 Email: info@thehome.ca
